About your Coach: Francesca Dal Bello is the owner and founder of Gr8fool Limited. Francesca qualified as a Coach in October 2017, having successfully completed the Advanced Certificate in Coaching Practice, a training accredited gold level by the UK Association for Coaching (“AC”). As a professional coach and accredited member of the AC, Francesca’s practice is aligned to the AC global code of ethics and good practice standards.
Description of Coaching: Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the identification and development of personal, professional or business outcomes and to develop and carry out a strategy plan for achieving those goals. Best results happen when both coach and client are committed to the same outcomes.
1) Coach-Client Relationship
3) Schedule and Fees
Except for initial discovery sessions, which are free and without obligation, all payments are paid in advance. Fees vary depending on the type and duration of the coaching required. The costs and the duration of the Coaching programme can vary by mutual agreement of the Parties.
4) Cancellation Policy
In the case of requiring to cancel a meeting, Client agrees that it is the Client’s responsibility to notify the Coach 24 hours in advance of the scheduled coaching meetings. Coach reserves the right to charge Client for a missed meeting, cancelled at shorter notice than 24 hours. Coach will attempt in good faith to reschedule the loss of time, to avoid charging or to refund Client.
If the coaching relationship is terminated by the Client prior to completion of a coaching programme paid in full in advance, a refund may be granted for services not rendered at the discretion of the Coach.
8) Data Protection and Retention of Records
The Client consents and acknowledges that during the coaching relationship, Coach will retain on file all documents, written notes and recordings from the meetings, including personal information relating to Client, during the term of the coaching relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) and will be destroyed after a period of 6 months from the date the coaching relationship ends.
10) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
11) Complaint Procedure
If Client is not fully satisfied with the coaching services provided by Coach, the AC will explore your complaint(s). As a member of the AC, a complaint procedure has been set up to protect members’ clients. Excerpt from the procedure:
Making a complaint:
12) Professional Liability Insurance
Gr8fool Limited is covered by professional liability insurance for coaching and training through Oxygen Insurance. This is underwritten by Hiscox Underwriting Limited, on behalf of Hiscox Insurance Company Limited.
15) Applicable Law
The performance and interpretation of these Terms of Agreement and any claims arising under it shall be governed by the laws of England and Wales.
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Content and opinions expressed in this document are of the author and all rights are reserved to Gr8fool Limited.